Karen McLeod is the President and Chief Executive Officer of Benchmarks. In this role, she directs the strategic initiatives of the association, its’ advocacy and lobbying responsibilities, as well as development of collaborative partnerships for Benchmarks and its members.
Karen represents member agencies at the legislature, establishes legislative agendas and grass root legislative advocacy, and is a leader in development of legislation to improve the quality of care of services for children, adults and families. She is responsible for proactive policy development with state leadership as well as on-going assessment of trends, policy issues and fiscal concerns regarding Mental Health, Developmental Disabilities, Substance Abuse, Department of Social Services.
Representation of members on various state legislative and advocacy committees, development of partnerships between state leadership and members, identification of systemic human services problems, and development of recommendations for remedies and advocacy with appropriate state leadership are also core responsibilities that Karen addresses with the support of her staff and members.
Tara Fields has been a part of Benchmarks as Chief Operations Officer (COO) since November 2009. In this role, she advocates for the needs of children, adults and families and supportive state policies, legislation and funding for services. Tara’s passion is focusing on member needs related to ensuring NC rules/regulations and policy recommendations that ensure quality services. She is also here to help with outstanding receivables, trouble-shooting, funding, and best practices. In addition, she is steadfast in coaching and supporting staff involved in our grant-funded projects, communications, HR, and finance.
Prior to this position, Tara was the Director of Operations for 16 years for American Human Services, Inc. (AHS), an agency that provided services in the community for children, adults and families. Tara began her work in the field working with children and adults in residential settings and expanded her experience leading AHS through the development for new services, national accreditation and licensure.
Paige Wiggs is the Communications and Training Specialist for Benchmarks and joined our team on June 20, 2011. She is responsible for overseeing communications with our members, new applications and processing.
Paige organizes our events, the meeting planning and registrations. She handles all communications with our various partners in and out of our network. She will assist in audit and regulatory compliance as well as management of the the day-to-day operations of our office.
Prior to joining Benchmarks, Paige was the Community Outreach Educator and Advocate for Domestic and Sexual Violence in Durham, NC. She has 7+ years of experience as an internal auditor and has assisted in planning many charitable events, including the Walk for Hope in Raleigh. Paige also has over 20 years of experience in corporate training and compliance, including educational workshops as well as conference and special event planning.
Jenny Cooper serves as the Chief Research and Development Officer for Benchmarks’ Center for Quality and Health Integration. In her role, she works to create community initiatives that advance health and create opportunities for effective policy change. Jenny joined the Benchmarks team in 2013 with the Partnering for Excellence Initiative. Her education includes studies in biology, psychology, and public health; this unique perspective affords Jenny a holistic lens to creating healthy communities by reducing adverse experiences and adverse environments. Prior to joining Benchmarks, Jenny has assisted other agencies develop new programs, evolve more evidence-based practices, and grow to provide additional services needed in their communities.
Jenny has spent the majority of her career working in therapeutic foster care, but throughout the years she has also served as a foster sister to many foster siblings. Since the 1930s, her family has been invested in child welfare through foster care and adoption.
Jasmine joined Benchmarks in June 2016. As the Partnering for Excellence Project Coordinator for Cleveland County—the project’s first expansion county—she brings her experience in community outreach, collaboration, engagement, and program planning to Benchmarks and the Partnering for Excellence Initiative. Prior to joining Benchmarks, Jasmine worked in various capacities with youth and other vulnerable populations. Her experience includes 7+ years working with the elderly residing in assisted living facilities as well as her work with refugees, uninsured rural populations, those in transitional living, adults and youth struggling with substance use illness, and teens suffering from behavioral health issues and difficult living situations.
Jasmine received her Bachelors in Public Health from The University of North Carolina at Greensboro and continued her pursuit as a public health professional through receiving her Master of Science in Public Health from The University of North Carolina at Charlotte.
As a public health professional she has a true passion for working with communities to achieve equity in health outcomes, create opportunity, and improve access to appropriate health care services.
Amanda joined Benchmarks in July 2019. As the Implementation Manager, Amanda brings her knowledge and experience in community collaboration and outreach, while working effectively with multiple systems, particularly in rural counties. Prior to joining Benchmarks, Amanda worked as a Court Counselor and Court Counselor Supervisor for nearly 18 years in District 17 (Surry, Stokes, & Rockingham Counties). During her time in Juvenile Justice, Amanda served in several counties as a member of Community Child Protection Teams, Juvenile Crime Prevention Councils, System of Care Interagency Collaboratives, and Social and Emotional Learning Taskforces.
Amanda received her Bachelors in Criminal Justice from Western Carolina University.
Throughout her career and life, Amanda maintains a passion for children and their families, focusing on ways to help them overcome adversities, in order to become the citizens they were made to be. She is an advocate for trauma-informed and resiliency-focused practices that strengthen our people and communities for the future.
Hannah Behr joined Benchmarks in October 2019 as an Implementation Coordinator for the Standardized Assessment Protocol Pilot Program. Prior to joining Benchmarks, Hannah worked as a Research and Evaluation Assistant for a teen pregnancy prevention organization in South Carolina. She has led a research team in collecting data for a community-level research project in association with the Charlotte-Mecklenburg Police Department. Also, she has completed a Community Psychology Practicum focused around homelessness, where she volunteered with the United Way of the Midlands and the Inclement Weather Center.
Hannah received her Bachelor of Arts in Experimental Psychology and graduated with Leadership Distinction in Diversity and Social Advocacy from the University of South Carolina. She completed graduate-level work in nonprofit management and program evaluation at the University of North Carolina at Charlotte. Hannah is interested in developing, implementing, and monitoring preventative programs for youth including, but not limited to teen pregnancy, suicide, substance addiction, crime, and homelessness.
Julia Holcomb joined Benchmarks in October 2018 as Project Coordinator for the Partnering for Excellence Initiative in Rowan and Davidson Counties. Her duties include providing implementation support, data management, and stakeholder engagement.
Julia graduated from the University of North Carolina at Chapel Hill with degrees in Spanish and Medical Anthropology, and the University of Edinburgh in Scotland with a Master’s in Public Health. Prior to this position, she served as the Operations Manager at School of Code, a British company aiming to promote equal opportunities in technology, and taught English in Madrid, Spain. She is interested in social determinants of health and hopes to use her passion for equity and international experience to help improve the mental health outcomes and well-being of children and families in contact with the child welfare system.
Carla A. Whaley
Benchmarks, Partnering for Excellence Project Assistant
Prior to joining Benchmarks, Carla worked in child welfare as an Office Supervisor V in the Social Work Services Division at Rowan County Department of Social Services. Carla has worked with children and youth in many capacities throughout her career. She created and operated a state licensed in-home day care and was a foster parent.
She was the facility manager at Youth Resilience, Inc. group home for teenage girls and also volunteered as a youth mentor through her local church. She has experience organizing large-scale community volunteer events, partnering local organizations with over 1,500 community volunteers.
Susan Willis joined Benchmarks in August 2019 and serves as Project Coordinator for the Partnering for Excellence (PFE) Initiative in Cleveland County. As coordinator for PFE, Susan provides implementation support, data management and stakeholder engagement. Susan brings a vast knowledge about program management from nearly twenty years of experience in the field of public health. Prior to joining Benchmarks, Susan’s career focused on improving health outcomes by collaborating with social services, public health and mental health agencies. As a public health advocate, Susan is passionate about building a trauma-aware-community to improve community health and evoke system change.
Susan graduated with a Master’s of Arts in Health Communication from East Carolina University and Bachelor’s in Science in Health Education with North Carolina teacher certification from Appalachian State University.
Benchmarks, Partnering for Excellence Data Entry Specialist
As a highly competent data entry professional, Kristin is very familiar with the importance of collecting accurate data. She realizes that data cannot tell the whole story, and that understanding why data looks the way it does is vital to the reporting process. She also understands that sometimes the data entry process must be adjusted to meet changing reporting needs.
Through her current and past roles, she has mastered interpersonal communication and critical thinking skills. She is deeply familiar with Microsoft Office applications, and adapts quickly to new programs. She is also proficient in prioritizing multiple ongoing tasks to meet deadlines.
She also enjoys working remotely, which has strengthened her independent problem-solving skills and work focus.
Prior to her position as Accounting and HR Specialist for Benchmarks, Ellyn Duvall was Business Manager for the nonprofit organization, National Association of Students Against Violence Everywhere (SAVE), for 13 years. Her previous positions include Community Development Specialist at the Center for the Prevention of School Violence and 4 years of experience in student services with Pitt County Schools in Greenville, NC. She holds a Bachelor’s Degree in Business Administration from the University of Maryland.
I/DD Specialist & Accreditation Coordinator
Laura Fleming brings a wealth of knowledge to Benchmarks with over thirty-years of experience and dedication serving people with intellectual and developmental disabilities and/or mental illness. Her most recent position was Executive Director of the NC Administrative Services Organization (ASO). After graduating from East Carolina University Laura was an Educational Specialist and QMRP at Caswell Center in Kinston, NC, and a Special Education teacher with the Wake County School System, earning teacher of the year awards at both assignments. She has also held the position of State Mental Health Services Director for EduCare of NC and was co-founder of Carolina Habilitation Services, Inc. and later served as the National Director of Quality Enhancement. Ms. Fleming also has served as a Quality Enhancement Specialist for The Council on Quality and Leadership (CQL) for the past ten years and is owner and President of Quality Approaches, LLC.
Logan Martin serves as the legislative and policy coordinator at Benchmarks. In this role, he assists with advocacy and lobbying responsibilities, as well as policy development within Benchmarks and its member agencies.
Prior to joining Benchmarks, Logan worked in the North Carolina General Assembly as a Policy Advisor to the Senior Appropriations Chairman, Nelson Dollar, where he worked on a variety of policy topics including health care reform, pensions and retirement, judiciary, finance, and redistricting. He has worked on political campaigns and for other members of the state legislature since his graduation from the University of North Carolina at Greensboro in 2014, where he received his Bachelors in Political Science.